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0800 170 1020 or
0207 118 1020

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Terms & Conditions

Terms of Use

Please read these website terms of use (“Terms of Use”), and our Privacy Policy carefully before using our website. By using our website, you indicate that you accept these Terms of Use and our Privacy Policy, and that you agree to abide by them. We reserve the right, at our sole discretion, to revise and update these Terms of Use at any time without further notice. It is therefore your responsibility to check these Terms of Use regularly for any changes.

About Us

The Other Mallorca website acts as a travel adviser and booking agent for a hand-picked selection of unique and individual places to stay in Mallorca. The website is operated by Dawes Productions Ltd. We are registered in England under company number 5408293 and have our registered office at Britannia House, 958 High Road, London, N12 9RY

Your Booking and Terms of Payment

We, Dawes Productions Ltd, a UK registered company, trading as The Other Mallorca, provide you with a service which is free of charge to you. Your contract will be with the Accommodation provider (referred to from now on as the "Principal").

By making a reservation through The Other Mallorca, you enter into a direct (legally binding) contractual relationship with the Principal at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the Principal, transmitting the details of your reservation to the relevant Principal and sending you a confirmation email for and on behalf of the Principal.

All bookings via The Other Mallorca are subject to the booking conditions of the Principal. The individual booking conditions of each Principal are detailed on The Other Mallorca website and are also emailed to you by The Other Mallorca as part of the booking confirmation. You are responsible for reading the Principal's booking conditions.

Your reservation will become confirmed once you have provided your credit card details, paid any required deposits and only when you have received a booking confirmation email from The Other Mallorca. Some bookings receive an immediate confirmation and in other cases we normally confirm reservations within 24 hours of receiving your booking request, although sometimes it takes a little longer.

For all reservations confirmed on-line via The Other Mallorca’s credit card payment gateway provider, we will charge the initial deposit on behalf of the Principal. For reservations confirmed by telephone, in some cases we will charge the initial deposit on behalf of the Principal, otherwise the deposits are charged directly by the Principal.

All initial deposits charged by The Other Mallorca on behalf of the Principal are charged in sterling. The deposits will be quoted in Euros (the Principal’s currency) and sterling. The deposits will be charged at the equivalent sterling amount using the current daily market conversion rate as showing on XE.com. Conversion rates used by us are believed to be accurate, but we do not warrant or guarantee such accuracy, and actual rates may vary.

Where deposits are charged directly by Principals their own conversion rates will apply.

Any other amounts due from you, other than any cancellation fees collected by us on behalf of any Principal, will be charged directly to you by the Principal concerned. As such, we accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any Principals or other persons or parties connected with any arrangements. By accepting these terms and conditions you agree that the Principal, or us on the Principal's behalf, can charge your credit card with applicable deposits and that any applicable cancellation charges can be charged to the credit card details provided. Please be aware that your booking may not be secured if you fail to pay the required amounts when they are due.

Responsibility for Your Booking

We do not accept responsibility for your direct dealings with the Principals. All Principals featured on The Other Mallorca are themselves responsible for their terms and conditions of your booking. Our responsibilities are limited to making the booking, in line with your instructions. We do not accept responsibility for any information about the Principal that we pass onto you in good faith.

Whilst we make every effort to ensure the accuracy of the information published on The Other Mallorca we cannot be held responsible for any errors, omissions or changes that may have occurred. All recommendations, opinions expressed and prices regarding properties and/or destinations displayed on The Other Mallorca are provided for guidance only. Services and facilities can be withdrawn at short notice and we do not accept any liability for the descriptions given. Our reviews have been written in good faith and are subjective; individual opinions may differ.

You are responsible for ensuring that your booking is appropriate for you and any other members of your booking.

Cancellations

In case you wish to cancel your reservation, you must cancel the booking via The Other Mallorca. Cancellation charges may be payable to the Principal. The amount of such charges will depend on the Principal's cancellation policy and usually varies according to the period of notice given.

In the unlikely event that a Principal needs to cancel or amend a booking it may be able to offer an alternative or provide a refund, depending on its cancellation policy.

We recommend that you take out travel insurance as soon as you have received a booking confirmation email from The Other Mallorca.

Complaints

Because the contract for your accommodation is between you and the Principal, any queries or concerns should be addressed to them. If you have a problem during your trip, this must be reported to the Principal immediately. If you fail to follow this procedure there will be less opportunity for the Principal to investigate and rectify your complaint. If you wish to complain when you return home, you should address your complaint to the Principal.

Liability

We are an agent of each of the Principals to the extent that we may charge a deposit or recover cancellation charges on behalf of a Principal, in accordance with the Principal's terms and conditions. We do not accept liability for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use this website.

However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to 15% of the total accommodation cost. All exclusions of liability apply only to the extent permitted by law.

Copyright

Unless otherwise stated, Dawes Productions Ltd owns the copyright in this website and its contents.  You may print information contained in this website for your personal use only.  No part of this website may be published, transmitted, reproduced or stored on another website or in any other electronic form without obtaining prior permission from Dawes Productions.  Dawes Productions should be acknowledged as the source of the material in all cases.

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0800 170 1020 or 0207 118 1020





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